REFUNDS AND REPLACEMENTS CAN ONLY BE PROVIDED FOR DAMAGED GIFTS. DUE TO THE GIFT BOXES HAVING PERSONALISED ITEMS, WE CANNOT ISSUE A REFUND FOR CHANGE OF MIND.

IF YOUR PARCEL IS DELAYED DUE TO ROYAL MAIL, WE CANNOT ISSUE YOU A REFUND FOR THE GIFT BOX OR DELIVERY AS DELAYS ARE OUTLINED IN OUR SHIPPING POLICY. IF THE PARCEL HAS BEEN LOST IN TRANSIT HOWEVER, WE WILL BE MORE THAN HAPPY TO HELP, FOR MORE INFORMATION CHECK OUR SHIPPING POLICY.

IF YOUR GIFT IS DAMAGED OR A GIFT ITEM INSIDE IS DAMAGED, PLEASE EMAIL US AND WE WILL HELP YOU GET THIS SORTED .

EMAIL: infobythepines@gmail.com

IF YOU CHANGE YOUR MIND ABOUT THE ORDER, WE OFFER A 30 MINUTE WINDOW TO CANCEL. AFTER THIS TIME, WE WILL HAVE STARTED PREPERATIONS FOR YOUR GIFT AND PERSONALISED GIFT ITEMS AND CANNOT CANCEL THE ORDER.

IF YOU QUALIFY FOR A REFUND OR REPLACEMENT WE WILL PROCESS THIS IMMEDIATELY TO AVOID ANY FURTHER INCONVENIENCE TO YOU.